Frequently Asked Questions

Q: When will I receive my order ?

A: All orders are usually shipped within 24 to 48 business hours.

You can expect to receive your order as per the shipping method you chose:

Standard Shipping - Delivered within 13-20 days

Express Shipping - Delivered within 4-8 days

Fedex Overnight Shipping - Delivered within 1-3 business days

Note: If your order has any customisation like logo printing, UPC barcode stickers or custom packaging or if your order contains more than 4 items, it could take 1-2 business days extra.

 

Q: Which shipping company do you use ?

A: We ship orders via USPS, Fedex, UPS or DHL Express, Canada Post, UK Royal mail.

 

Q: What Payments do you accept ?

A: FactoryDirectEbuy.com accepts all major credit or debit cards and PayPal, we can also accept large amount payments via bank transfer and western union

 

Q: How is the Quality of your items ?

A: All the items we sell at WholesalePhoneAccessories.com are checked before shipping. We only sell good quality items to build a long term business relationship. Your success is our success!!

 

Q: Is there Warranty on your products ?

A: Yes. All the items we sell at WholesalePhoneAccessories.com have a 6 month warranty. If there is any issues with products, you can email us and we will resolve your issue.

 

Q: What is the Return Policy ?

A: You can contact us to return items if you are not satisfied with them for a full refund within 6 months of your order date.

 

Q: Can I make a custom/mix order ?

A: Yes, to place a custom mix order, please select the items you are interested and call us at +86 135432 98066 or Contact us and we will send you custom invoice.

 

Q: How can i choose my favorite colors ?

A: After you have placed items in your shopping cart, click on View Cart, there you will have option to leave special instructions, you can write your choice or you can also contact us with your order # after your order has been placed.

 

Q: Do you sell Retail packing for all the cell phone accessories ?

A: Yes. Please contact us for any items you are interested and we will send you pictures and pricing.

 

Q: Can i get bulk discount for large orders ?

A: Yes. Please contact us with the items you are interested and quantities and we will offer you the best price.